IH3-UNV-272-T12HO

• All returns must be started within 30 days of the order's ship date.
• All returns must include an authorized RMA number on the outside of the package.
• Any item listed as discontinued or being phased out is non-returnable.
• All items marked as "Quoted" or "Special Order item" are non-cancelable and non-returnable.
• The costs of returning non-defective products to us are the responsibility of the customer.
• In order to receive a store credit or refund, products must be returned in working order and in their original, undamaged packaging.
• All orders shipped outside of the USA/Canada are non-returnable.
• We will not be responsible for covering defective products for orders shipped outside of the USA.
• We do not offer expressed or implied a warranty on any items. Any issue with a warranty claim must be handled directly with the manufacturer.

• If a product is returned and is in full operating order, a restocking fee of 25% will automatically be deducted from any refundable amount.
• If an order is returned without authorization or an RMA #, a 40% restocking fee will be deducted from any refundable amount.

Damage / Missing Shipment or Items 

• Customer is responsible to open and inspect your shipment within 48 hours of receipt.
• All shipment issues for damage, shortage or wrong items must be reported within 48 hours of delivery.
• Any missing shipments must be reported within 14 days of the order ship date for full reimbursement.