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We offer Drop Shipping, Blind Shipping and Same Day Shipping on orders placed prior to 1pm PST

H&M Shipping & Returns

Tired of ordering a product online or over the phone and waiting weeks for it even to ship? So were we. That's why we developed a process to expedite the handling of your orders. And that's why we aim to ship your orders within 24 hours!

Immediately after you complete your purchase at H&M, your order is sent to our packaging warehouse, pulled, and packaged with care.

For information on shipping rates for our products, please visit UPS.

Delivery

At the time an order is placed, the Customer is responsible for providing H&M with an accurate and a complete delivery address. A $11.00 fee per package will be charged if an address correction or re-routing is required after an order is placed.

Returns

If you don't like it we'll take it back.

If you are not satisfied for any reason, you may return any unused products for a replacement or a refund (as long as the requirements below are met. Before you make your purchase be sure to read the complete return policy below.

Returns at customers' discretion

All returns require a Return Material Authorization (RMA) number. Returns without an RMA number will incur a 40% restock fee. An RMA must be requested within 30 days of the original invoice date for non-defective product. Thereafter, all sales are final. All items must be returned in "new" condition in the original packaging and have all components, blank warranty cards and owner's manuals. Returns will be charged 25% restock fee unless a replacement order of equal or greater value is placed at the time of the RMA. The restock fee is NOT a penalty. It is a costly process to prepare for resale and restock product made of glass and gas. Shipping charges are non-refundable. When returning a product, use a carrier that has tracking capabilities. The customer assumes all responsibility for insuring the return of the shipment and filing the claim for lost or damages returns.

Special Order and Non-Stock Items

Any return or cancelled order for an item marked as a Non-Stock, or Special Order will be charged up to 75% restock fee. The amount is determined by the manufacturer or supplier of the product. If you are not certain about the product you are trying to order, please contact a Manager who will assist you in making the proper choice.

Damage in Transit

The customer is responsible for inspecting the order for damages or missing items and reporting it within 48 hours. Reports after that time will not be honored. Product damaged in transit will be credited to the credit card or the account. The product must be kept in its original package for ten business days or until the shipper makes the inspection. Credit will be issued for the exact number of items damaged in transit. Replacement items will not be reshipped, a new order must be placed.

Defective Product

Products are sold with their respective manufacturer's warranty. Warranty periods and services vary by manufacturer and product. Not all products are covered by a manufacturer's warranty. Statement of "Rated Average Life Hours" does not designate warranty. No credits or refunds will be given to items sent back for testing until the unit has been found to be defective. If it is more than 30 days since you have pruchased the product, you must contact the manufacturer of the item for warranty services. If it is within the 30 days since purchase, please contact us immediately for an RMA and exchange/refund.